Better late than never

In my End of the year blog – 2017 , I mentioned I was going to do some changes to this site. Life and the holidays definitely got in the way. Regardless I have started to make the changes I want to improve my message going out and to make it a more enjoyable site for you.

Now I will say the changes will be iterative as I get back into the web development mode and blaze a new trail, actually get rid of the brush that covered the trail I went down all those years ago.

One of the changes you will see is the web address. Gone is the generic Word Press name and now it is I am really excited about this as I hope to get more people to come in and join the conversation. As I write this, I have been told the link might be wonky for the next three days as it is getting set up. As a QA person I did do a quick check and it works, there might be intermittent outages.

The other cool thing that is happening now is I have actually put pen to paper, well fingers to keyboard, on my book. This is something I have been planning to do for the past three years, and now I am taking the leap to make it a reality. I intend on using conversations I have during my sections in the SPaMcast podcast, my blogs, my talks at conferences and reading others views. I have not given myself a deadline, yet, on when I will be done. My hope is that by the spring I will have a good amount of work done that I can have discussions with a publisher to get that ball rolling.

I cannot that you for your support as you read my views on issues, concerns and views of the QA. All I can ask is to pass the word and share your views with what I discuss. By all means disagree with me and show another side to what I wrote. I will never call myself and expert or a know it all. My main goal is to foster conversation so that we all improve this great and needed discipline.




Trust in your team without micromanaging

Sort of a follow up from Giving team freedom (within limits)

Trust is something that should not be handed out willy nilly. It is something that is very important and in the workplace is one of the components that improves employee satisfaction. There is plenty of literature out that that will talk about how to be a great leader within a team and most of them will touch on trusting those within the team in some shape or form.

Here is one of the issues that comes with leading teams, if you are new to the team it is difficult to let the team go ahead and continue to work without getting more involved than what you should be. It only makes sense, you will need to know how things work and see where improvements can happen. Now the real trick is, when to stop hovering.

I have yet to encounter someone that likes to be micromanaged. It is not a great feeling and tends to choke off potential innovation within the organization.  People like to be given direction with the allowance of letting them decide how to get there. This leads to the next tricky part, how much freedom do you give them?

One of my mantras is “Trust is a two way street, it is earn not given”. As a leader you have to let the team go and do things while letting them know that you will be paying attention from a far. They also need to understand that decisions made come from multiple sources and that they are not made just to make a decision. Teams should also have trust in what you  as a leader is doing. How do you build that trust? Ask for feedback, and not just at the end, when the decision is made. Go to the team and let them in on what is coming down and what direction you are thinking of going. Now keep in mind I do understand there might be times where, you as a leader cannot do that, I have been in that scenario a few times. In those scenarios I find it best to let the team know what is going on as soon as you are able to do so. Give them the “Why” things happened the way they did, “How” it all came about and “What” you are doing to help the team through it. This is the basic principle of Golden Circle, this is how you will help get that trust while you are also given them trust as well.